This website is operated by Social River Marketing, Inc. (“Social River”). Throughout the site, the terms “we,” “us,” and “our” refer to Social River. By accessing this website or engaging with our services, you agree to comply with and be bound by the following Terms and Conditions (“Agreement”). If you do not agree with all the terms stated herein, you may not access or use our website or services.

  1. Acceptance of Terms By using our website and services, you accept this Agreement and agree to be legally bound by all terms herein. Social River reserves the right to update, modify, or replace any part of these terms at its sole discretion by posting updates on this page. It is your responsibility to review this page periodically. Continued use of the site constitutes acceptance of any modifications.
  2. Description of Services Social River provides a range of digital marketing services including, but not limited to, website design, website development and management, hosting, SEO (search engine optimization), advertising campaign management (Google Ads, Meta Ads, etc.), branding, consulting, and ecommerce platform setup and support. These services are offered through socialriver.ca and may be subject to change. We reserve the right to add, modify, or discontinue services without notice.
  3. Intellectual Property All content provided by Social River, including website templates, copywriting, graphic design, layouts, source code, logos, and proprietary processes, are the intellectual property of Social River or its licensors. These materials are protected under copyright, trademark, and other applicable intellectual property laws. You may not reproduce, resell, copy, distribute, or exploit any portion of our materials without explicit written permission.
  4. Limited License We grant you a limited, revocable, non-exclusive license to use the services and materials provided to you, solely in connection with your business. You may not sublicense, resell, reverse-engineer, or attempt to access the source code of our products or services. Unauthorized use will result in immediate termination of your rights under this agreement and may result in legal action.
  5. Client Content You remain the owner of all content you upload or provide to Social River (text, images, videos, etc.), provided you have the necessary legal rights to such content. By providing us with content, you grant Social River a royalty-free license to use, store, reproduce, and display such content in connection with delivering our services. You acknowledge that you are solely responsible for backing up your content.
  6. Third-Party Account Access You may be asked to share credentials or grant access to third-party platforms (e.g., Google, Meta, hosting providers) to enable us to deliver services. By doing so, you confirm that you have the authority to share this access and that doing so does not violate any agreements with third parties. Social River will use this access solely to perform the services and will not share or misuse this information.
  7. Marketing Use and Right to Showcase Unless otherwise stated in writing, you grant Social River the right to use your project as part of our portfolio, including screenshots, branding elements, or performance outcomes for the purposes of self-promotion, marketing, or case studies. This includes social media, website placements, and presentations.
  8. Monitoring and Content Control Social River may monitor user content and remove or restrict content that violates our terms, infringes on intellectual property rights, or poses legal risk. We are under no obligation to monitor but may do so to ensure the integrity of our services.
  9. Copyright and Third-Party Content Compliance You warrant that all materials provided to Social River are either owned by you or properly licensed for your use. You acknowledge that any copyright violation or infringement liability rests solely with you. Social River disclaims responsibility for any third-party claims related to content you provided.
  10. User Conduct and Prohibited Use You agree not to misuse our services. Prohibited behaviors include (but are not limited to):
  • Engaging in fraudulent or illegal activity
  • Spamming or sending unsolicited marketing messages
  • Uploading harmful code or malware
  • Impersonating other users or entities
  • Attempting to bypass security features
  • Overloading our infrastructure with automated requests Violation of these rules may result in immediate termination of your access and services.
  1. Payment Terms All services are billed in advance and must be paid on time. Invoices are payable upon receipt unless otherwise agreed in writing. Recurring services will auto-renew unless canceled. Non-payment beyond 10 days will lead to service suspension, including your website, email, or hosting services. Reinstatement may incur an additional fee.
  2. Chargebacks and Refund Policy You agree not to initiate chargebacks without contacting us first to resolve the matter. Refunds are only granted in cases of billing errors such as duplicate charges or incorrect service application. All other sales are final due to the custom nature of our services.
  3. Cancellations To cancel services, clients must submit a Cancellation Request Form. Phone or email requests alone are not sufficient. Upon cancellation, data may be permanently deleted. Failure to pay is not considered a cancellation. You remain liable for unpaid balances until the cancellation is formally processed.
  4. Pricing Adjustments Social River may adjust service fees with at least 30 days’ written notice prior to renewal. If you continue to use our services after the notice period, it will be considered acceptance of the new rates.
  5. Limitation of Liability To the fullest extent permitted by law, Social River is not liable for indirect, incidental, or consequential damages arising from your use or inability to use the services. In no event will Social River’s liability exceed the amount paid for services in the previous 30 days.
  6. Indemnification You agree to indemnify, defend, and hold harmless Social River and its affiliates, officers, employees, and agents from any third-party claims, liabilities, damages, or expenses arising out of your use of the services, your content, or any breach of this Agreement.
  7. Governing Law This Agreement shall be governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts located in Ontario.
  8. Acknowledgment BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.